Analyzing Remote Access Trojan

The sad reality with technology is that with new functionalities, come fresh new threats. New breeds of cyber threats and ransomware have emerged in the past couple of years in hopes of inflicting harmful actions on your network’s security and protection. While ransomware is still a focal point in cybersecurity, a 2018 report released by Check Point revealed that cybercriminals are moving into a different direction.

The report shows that although hackers are still looking for easy and quick targets, remote access trojan (RAT), has entered the Global Threat Index’s Top 10 list for the first time ever. Although this type of malware has been around for almost two decades now, a lot of modern businesses are still unprepared to face such a powerful security threat. In this guide, we’ll define what remote access trojan is. We’ll also analyze the business risks it can give to your business.

What is Remote Access Trojan?

Remote access trojan or RAT is a type of malware that provides attackers with the ability to control a computer or a device via an established remote connection. One of the goals of this malware is to steal information and spy on your system or network. Typically, remote access trojan enters your system by disguising as a legitimate software. But once it has entered your network, it’s going to give attackers unwanted access by creating a backdoor in your system.

One of the reasons why remote access trojan is harmful to your business is because it is quite difficult to detect. Once you open a file that contains remote access trojan, it can already invite cybercriminals and attackers to enter your system. From there, they can start stealing information and disrupting your network’s security and protection. The attackers can also use your identity and your internet address to attack and infect other systems and networks.

Remote access trojan has different types and uses. Below are some of the most commonly known RAT programs:

Back Orifice – This remote access trojan originated in the US and has been around for almost 20 years now. This is one of the oldest remote access trojans that has been refined by other cybercriminals to produce new remote access trojans. One of its earliest victims was Windows 98, and it has the ability to hide within a specific operating system.

ZeroAccess – This type of remote access trojan is used to steal financial and banking information. ZeroAccess can be difficult to identify due to its advanced rootkit. According to Recorded Future, it also has the ability to use “domain generation algorithms (DGA) and peer-to-peer connectivity for C2 communications.”

Mirage – Mirage is a type of remote access trojan that is widely used by a group of Chinese hackers known as APT15. This remote access trojan was first used in 2012, and although APT15 went silent after a spying campaign was launched in 2015, a new variant of Mirage was detected in 2018. It was found that this new breed of Mirage, known as MirageFox, was used to secretly investigate on UK government contractors.

Beast – Just like Back Orifice, this remote access trojan uses the same technology that gets the malware installed secretively on a computer or an operating system. Beast, which was created in 2002, typically attacks Microsoft systems from Windows 95 up to Windows 10.

How to Address Remote Access Trojans?

The good thing about remote access trojan is that you can actually defend your system and network against it. However, addressing such malware can sometimes, be difficult to accomplish. This is due to the technological complexity most cybercriminals and attackers use in creating such malware threats. Nevertheless, your security approach in addressing this type of malware should be based on the amount of knowledge your enterprise has regarding RATs.

According to a report released by the International Association of Privacy Professionals, 90% of security issues are due to human error. That’s why businesses need to conduct security awareness training to ensure that all employees are knowledgeable enough about the consequences this malware can give to their respective organizations. Your company should also come up with a defense strategy against remote access trojan. This will ensure that your company is ready to prevent and mitigate the risk of a potential security breach should you ever fall vulnerable to such malware attack.

Remote access trojan usually occurs whenever a remote network connection is made. Once you limit your employees’ access to your network, you’ll less likely to be infected by a RAT malware. You can also use strong passwords and two-factor authentication to ensure that all access made on your network is authorized and authenticated.

Conclusion

Fighting remote access trojan is something that most businesses should always strive to master. Do not let RATs cause your business a major security breach and data theft. As much as possible, take all the necessary steps that can protect you and your network from this harmful malware.

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Remote Support Software Buying Guide

Today’s tech-savvy world demands the need for a reliable IT support team. Not only they have to be effective, they must also provide a quick response. Although such professionals are knowledgeable enough to resolve network issues, the support they can provide might be affected by a lot of circumstances. Manpower, for instance, is a huge factor that affects a company’s IT support team from providing quality service. While personal visits can be helpful, it’s not a practical thing to do. This is because most IT departments today have only limited employees.

Even though the use of telephone can be considered, it may not be enough to resolve technology issues. Communication via telephone may only lead to misinterpretation. Such problem might result in poor performance and user dissatisfaction. One effective option could be the use of remote support software.

What is Remote Support Software?

Remote support software is a modern technology that allows IT professionals to provide maintenance and support remotely This innovation ensures quality tech support without the need for IT experts’ physical presence on a client’s location. Remote support software enables them to perform tasks and resolve issues as if they are in front of their client’s network.

Indeed, remote support software transformed the IT tech support industry in general. Such technology improves quality performance and increases client satisfaction.

What are the Benefits of Remote Support Software?

 Remote support software  is truly among the most beneficial technology to any industry. If you’re still in doubt, here’s a list of the major benefits that remote support software can offer:

Instant response

What sets remote support software apart from other IT solutions is that it provides IT technicians the ability to respond instantly. With remote support software, IT technicians can address network issues in real time. What makes it even better is that it doesn’t need complex installation for it to function. A strong internet connection is everything you’ll need. Remote support can also be used on any devices at any location.

Cost-efficient

Investing in a remote support software will cost you less than hiring on-site IT experts. Such technology can help you save a huge amount of money that would be used for office necessities such as desks, chairs, and computers. In addition, remote support software also eliminates travel cost. It saves both the transportation expense as well as the time needed to reach a client’s on-site location.

Non-intrusive

 Clients’ time is indeed important. A minute spent on less valuable things could affect their productivity. Hence, it is best to invest in a solution that won’t intrude their time and privacy. A remote support software can be a great solution. The use of remote support software ensures that IT technicians won’t disrupt a client’s duties while performing necessary actions. Moreover, remote support software also allows IT professionals to handle multiple clients at the same time.

What are the Factors to Consider When Choosing the Right Remote Support Software

 A lot of companies nowadays are claiming to have the best remote support software. To help you avoid getting off the wrong track, here’s a list of the factors you need to consider when choosing remote support software:

Ease-of-use

 An ideal remote support software should be effective yet easy-to-use. Some clients may not be familiar with complex IT methods. Hence, it’s best to invest in a solution that offers a simple interface. Choosing a remote support software that’s easy to navigate will result in more efficient and faster service.

Remember that time and speed are two of the most important factors for most clients. Ensuring an efficient solution with just a few clicks will surely result in customer satisfaction.

 Security

 Security is a factor when choosing a remote support software. Look for a reliable company that offers robust security on top of quality support. Video encryption, for instance, is an essential feature of ideal remote support software. Such powerful feature ensures safety against unauthorized access or third-party recording.

 Scalability

 An ideal remote support software should be able to adapt to organizational growth. Choose a remote support software that offers constantly evolving features and techniques. This ensures that you’re paying for a worthwhile investment.

Wrap Up

Investing in a remote support software can greatly affect the success of an organization. It transformed the IT support industry into a whole new level. It’s an innovation that most clients are expecting to have: cheaper, simpler, and faster IT tech support. With remote support software, customers and IT professionals can enjoy fastest and most convenient IT tech support.

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The Best Remote Control Software For Your Business

Remote Control Software: Introduction

Technology helps different businesses in a lot of ways. You can store your  company’s files using a cloud-based service or set up your own file server. You can also access these files from another location such as your home. A remote control software aka remote access software will meet your business needs.

But how do you know which remote control software is the best for your business? In this article, you’ll first learn what “remote access” means. You will then know the best features to look for in remote control software. Finally, you’ll know how to connect to a remote computer.
Remote Control Software: Definition Of Terms

You’ll better understand complex terms by first breaking them into smaller pieces. “Remote control software” has three words in it. We’ll define each word first, then arrive at a logical definition.

Remote – this word is synonymous with the words far and distant. It tells about a faraway location.

Control – is the ability to manage and limit access to information.

Software – is a computer application or program that fulfills a task or meets a human need.

Remote Control Software is a computer program that offers remote connectivity to people. This application helps us in making file transfers and screen sharing. Remote control software is also very applicable in troubleshooting remote desktop computers. You’ll know about the different features of remote control software in the next section.
Remote Control Software: Features Checklist

What makes a software stand out from the competition are its great features. Choosing the right product will determine the success of your business. Here are the best features to look for in a remote control software:

1. Your application should first be able to provide remote connectivity. Your app is useless if it doesn’t let people from distant places to connect to your network. It should handle remote sessions with ease.

2. Your remote control software should run on different operating systems. It’s a good thing when distant people using Mac OS or Linux can connect to your network.

3. The remote desktop connection that your application provides should be secure. It should offer solid encryption methods.

4. Your remote control software should have “unattended access” feature. This allows you to connect to the client’s computer when the owner isn’t around. This is very useful when troubleshooting remote computers.

5. Your remote control software should allow file sharing between people from different places. This is one of the primary reasons for using remote control software. Being able to upload work data anytime and anywhere is very convenient.

6. Your remote desktop software should also run on different platforms. It should run on a web browser and mobile device as well. It’s convenient if we can connect to the remote PC at work using our smartphones and the browser in it.

7. Your remote access tools should also offer a built-in chat system. This will let you communicate faster with your clients. A non-techy client needs troubleshooting help. Having a built-in chat system will result in good customer experience.

8. Your remote control software should support a multi-screen setup. Some of your clients use several monitors for their computing needs.

9. Your remote control software should have an auto-update feature. Updates are very important because it contains bug fixes, driver upgrades, among others. Updating itself is a good feature and adds a layer of security as well.

10. Video session recording is another good feature. This is very useful if you want to record a meeting with your boss or client. You can also record your troubleshooting session with the tech support guy.
Remote Control Software: How To Access A Remote Computer

You might be wondering by now how you can connect to a remote PC. There are two ways you can connect to a remote computer. You can connect using Window’s Remote Desktop Connection.

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Remote Control Software: Conclusion

Providing remote connectivity to your employees has a lot of advantages. A remote control software has a lot of great features that can help improve your company’s day-to-day operations. With that said, you must consider incorporating this technology to your company’s IT environment.

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