Why Extend Remote Control to End Users?

Remote Monitoring Management (RMM), for the longest time, has helped MSPs to maintain and manage thousands of corporate networks and endpoints. However, having the option to extend remote control to your end users using RMM can be even more beneficial to your role as an MSP. In this guide, we’ll show you the benefits of extending remote control to your clients.

What is Remote Control?

Remote control is a technology that allows users to control a computing device at a distance. This tool enables them to do certain functionalities a person sitting in front of the remote computer can. From there, they can take over the mouse, keyboard, and the apps installed on the target device. The goal of remote control technology is to eliminate the need for the physical presence of the user. This means that certain computing tasks can be accomplished without any physical intervention.

Remote control is one functionality that most MSPs look after for an RMM software. This tool allows them to manage their clients’ endpoint devices with such ease and convenience. With remote control, they can monitor and manage a bunch of corporate networks, computers, and devices all at the same time. It makes them more productive and helps them accomplish their tasks a lot faster.

What is RMM?

Remote Monitoring Management or RMM is a type of software that allows managed IT service providers (MSPs) remotely monitor and manage their clients’ endpoints, corporate networks, and IT systems. RMM usually works when a certain monitoring tool is installed on the end user’s endpoint device or computer. This tool gathers information about the overall condition of the remote devices and passes them to the MSPs.

When a certain problem is detected, the RMM software will automatically create an alert (or sometimes referred to as “ticket”) and sends it to the MSPs, allowing them to take action and provide solution needed to solve the technical issue. These tickets are usually categorized depending on the severity of the problem. RMM is important to MSPs as it allows them to take actions immediately whenever a client-owned device or network is at risk.

Some of the main uses of RMM are as follows:

  • Gather information regarding the end user’s device or network.
  • Actively updates the MSPs about the overall condition of their client’s endpoint or network.
  • Creates tickets whenever a problem arises.
  • Monitor the overall condition of the client’s device or network.
  • Manage multiple endpoints simultaneously

Extending Remote Control to End Users

You want your RMM software to have all the functionalities needed for your role as an MSP. Investing in an RMM software that charges you for every added option or feature is something you don’t want to consider getting. If you’re looking for an effective RMM software, then invest in one that has the ability to extend remote control to users.

Being able to extend remote control to your clients can help you in so many ways. If the end users want to exactly see how their endpoints and computers are being managed, most likely, you need to utilize remote control for this. On the other hand, you can use remote control to effectively manage tons of corporate devices all at the same time. If the client also wants to train other employees or IT people within his company, you can use this functionality by displaying the screen of your computer on their end. This function is particularly beneficial to big and distributed organizations that have branch offices in different cities, or to some extent, countries.

You also don’t need to use Windows Remote Desktop Connection or RDC when you have the ability to extend remote control to end users. It’s no secret that this Microsoft built-in feature can only be used on the same network, and if you want to use it outside of your local network, you may need to establish a Virtual Private Network or VPN. However, the complexity of adding a VPN using RDC can be challenging at times. It also doesn’t support endpoints that have a multi-monitor setup.

Conclusion

As an MSP, you need to be consistent with the services you provide your clients with. Don’t make it to the point where clients can only enjoy certain functionalities after a few months of being subscribed to your service. You definitely need to consider getting an RMM software that can provide you with all these services from the get-go. One of which is the ability to extend remote control to end users.

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Why Do You Need to Secure Remote Access?

Secure Remote Access

As much as it can be helpful, remote access, at times, can be harmful to your business. The challenges that come with the utilization of this technology can invite malicious attacks and threats. These adversities can disrupt your company’s network security and protection, leading you to face a potential security incident in the future. To secure remote access, you need to outline the policies that can help you strengthen your remote access security. In this guide, we’ll show you how you can secure remote access effectively.

Why Important to Secure Remote Access?

Whether we like it or not, remote access has sadly, become a target ground for modern hacking and theft. This is due to the growing number of people using the said technology. Almost all types of industries use remote access to better their work functions. And even for simple device users, this technology helps them to access their devices from anywhere at any time. However, remote access can also be vulnerable to malicious attacks and threats.

In recent years, remote access has been targeted by modern hackers to steal important and confidential information from people, businesses, and whatnot. A 2012 report from Verizon Data Breach Investigations revealed that in 2011, 88% of all hacking breaches found in their record is due to the utilization of remote access. It has also found that 95% of all the detected malware in the previous year was due to the same technology.

Another report released by Threatpost revealed that three healthcare organizations that use Remote Desktop Connection had their databases hacked by attackers through the vulnerable implementation of their remote desktop protocol or RDP. The breach saw 655,000 healthcare records across different parts of the US including Georgia, Farmington, and Missouri got stolen and sold on the dark web.

Ways to Secure Remote Access

There are tons of ways for you to secure remote access. If you haven’t outlined your policies in terms of securing your remote access yet, then consider these security tips down below:

Secure Remote Access Tip #1: Generate Strong Passwords – The first thing you need to ensure is to require users to provide a strong password before connecting to your corporate network. This will act as your first line of defense against unwanted access and malicious attacks outside of your walls and protection. Your password should be a combination of letters (both upper and lowercase), numbers, and special symbols.

Secure Remote Access Tip #2: Limit User Access – Your employees should not have 24/7 access to your network. This means that the time allotted for them to remotely access their office files and data should be limited. Make remote access privilege to anyone. Ensure that only those who need to use this technology are the ones who are able to connect to your network remotely. Even for system administrators, all access should be banned temporarily especially if remote access is not being used to manage and maintain office devices.

Secure Remote Access Tip #3: Use Two-Factor Authentication – One of way strengthening your remote access login credentials is by establishing two-factor authentication or TFA. TFA provides you with stronger security by merging two different login components. Any unwanted users who want to gain access to your network will less likely to provide both of the required login credentials.

Secure Remote Access Tip #4: Invest in a Secure Remote Access Tool – All these security tips wouldn’t matter if you’re not invested in a secure remote access tool. See to it that the remote access software you have is secure enough for your business. One of the things you need to look after is its ability to encrypt remote sessions between the local and remote computers. This will ensure that all confidential interactions between the local and remote users are kept private and concealed.

You also need to consider if the remote access tool creates session confirmation whenever an access attempt is made. Usually, it comes with the login credentials that users need to provide before establishing a remote connection. This ensures that all access made on your device or network is allowed and permitted. You also want your software to have an auto-update technology in it. This makes sure that all its security features, patches, and updates are current.

Secure Remote Access: Conclusion

Remote access, if implemented right, can be a great business ally that solves business emergencies and demands on the go. That’s why having a secure remote access system for your business is no longer a privilege, but a mere requirement for long-term success. By securing remote access, you no longer need to compromise your organization’s security just so you can have wider connectivity outside of your network.

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Importance of Remote IT Assistance to Businesses

Now that computers have become essential necessities in running a successful business, a lot of business owners have come to realize the need for an effective IT support system. However, establishing an onsite support team for your organization can be a bit costly and hard to maintain. With that said, investing in remote IT assistance can be a great and practical alternative to hiring an on-site IT team for your business.

What is Remote IT Assistance?

Remote IT assistance is a type of service that allows IT help pros to provide technical support, including repair and diagnosis of computers, from a remote spot and through the Internet. On the other hand, remote IT assistance, for remote access software vendors, refers to the support or resource that comes at the requests of the buyers or users. This requests can go from software updates to tool evaluation and maintenance.

With remote IT assistance, IT help pros are able to connect to a client’s computer or network from a physically separate location. Once the connection is established, the technicians can now take over the device and perform computing tasks as required. They can manage apps, fix technical issues, and perform administrative tasks.

Two Types of Remote IT Assistance

Remote IT assistance can actually work in different ways. We’ll take a look at the different uses and functions of remote IT assistance.

Attended Remote IT Assistance – This type of service is being offered when you need an immediate solution to a technical issue. This usually happens when a problem occurs while you’re using your computer or any computing device. Typically, the IT technician will instantly connect to your computer to check and resolve the issues you’re facing. This means that they no longer need to ask you questions about the technical problem that emerge at the moment you were using the computer.

Unattended Remote IT Assistance – This type of remote IT assistance is popular among managed service providers (MSPs) and in-house IT teams. Although similar to attended remote IT assistance, unattended remote IT assistance refers to the service technicians provide even if the client isn’t present. In order for this to work, IT help pros install the necessary application to all computing devices in order to access them later. This allows them to perform device management, maintenance, and support.

Benefits of Remote IT Assistance to Businesses

Remote IT assistance can be one of the best services that help you cut costs without compromising the quality of your company’s IT system. We’ll take a look now at some of the key benefits remote IT assistance provides to modern businesses:

Availability – The thing with remote IT assistance is that technicians can provide support from anywhere at any time. This means that all issues that may arise within your system can be addressed effectively no matter the situation is. This maintains business productivity and efficiency.

Speed – Instead of waiting for an IT team to come to your office to fix a technical issue, you can just call them instantly to request for remote IT assistance. This enables them to save big on time that will be spent on travel, and fix any technical issue right away. This, in return, allows your company to reduce downtime.

Cost-Effective – As stated earlier, hiring an on-site team can be extremely expensive. Not only do you need to worry about spending money on additional office space, but you also need to think about its regular maintenance and preservation. Same with asking for an on-site IT support, you may be asked to pay for extra fees related to travel. However, remote IT assistance only covers the fee for the actual service the technicians are going to provide.

Less Intrusive – With remote IT assistance, IT technicians can fix any technical issues without getting in the way of your work or schedule. This means that you don’t need to be present whenever your computer is being fixed. You can just simply let them work on the issue while doing other important business functions or outside-of-work activities.

Satisfaction – Overall, remote IT assistance provides satisfaction to you and your business. By obtaining a faster response solution and client-friendly price point, you and your people can be more satisfied and confident in your company’s IT system.

Wrap-Up

If you have the means to invest in an on-site IT team, then you’re better off hiring an entire IT staff for your company. However, there are certain functionalities that an in-house IT department can’t achieve. When a technician got sick or a something impedes them from going to the office, you’ll most likely need to seek for remote IT assistance. With that said, isn’t the perfect time to invest in one?

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How Important Conditional Access is to Business?

For companies that use remote access, security is a top concern. Any access made on your organization’s network, if not well authorized and authenticated, can pose well-known security risks to your organization and the people working in it. To achieve a well-balanced status between security and productivity, you need to understand and implement conditional access technology. With conditional access, you can ensure that security is always at the forefront whenever an access is made on your corporate network.

What is Conditional Access?

Conditional access is a technology that limits the amount of information that can be accessed by users. Simply put, it enables you to add another layer of security for your own organization’s network. With conditional access, you now have the ability to allow and block users from accessing your company’s network system. This ensures that all access made on your company is sanctioned and permitted, allowing you to avoid security incidents that can be brought by unauthorized access.

Businesses that use remote access need to understand the importance of conditional access. The sad reality with remote access these days is that it has become a target ground for modern hacking and theft. Having a strict policy when it comes to limiting user access and remote login can really make a huge difference in your company’s security and protection. This will allow you to mitigate the risk of a potential theft, and possibly, prevent a security incident from happening.

Some of the concerns conditional access can help you with are the following:

Remote login – Conditional access has the ability to detect if a particular access request is secure or not. This technology will tell you right away to either allow or block any sign-in attempt depending on the security risk level it carries. This will ensure that all access made on your network is anything but harmful.

Remote location – One of the things that conditional access can provide you with is the ability to detect if a particular login is made in a location that is outside of your IT department’s control. This will enable you to demand stronger proof and sign-in credentials before a remote user can establish a remote connection on your network. You can also block and allow login requests from certain areas and locations.

Remote endpoints – One of the top security concerns of businesses that use remote access is the level of security most employee-owned devices have. The thing with remote endpoints is that you don’t exactly know if they are secure enough for your own network. With conditional access, you can limit the number of remote endpoints that can access your corporate network.

This means that only those employee-owned devices that are under the control of your IT department are allowed to access your company’s network. This will ensure that all remote endpoints that can access your network is well regulated and managed.

Remote users – With conditional access technology, you can limit users who can access your network from remote locations. This means that only certain users who need to access your corporate files outside of your company’s premises are allowed to use remote access. Other than that, all access can be disabled temporarily.

Conclusion

Allowing users to access your corporate network can sometimes, bring some level of security concerns to it. Although it allows for a more productive and efficient work culture where business opportunities can enter, it can compromise your organization’s own security and protection.

The thing with hackers nowadays is that through unwanted access and forced entries, they can steal confidential and important information that can break business ties and relationships. Aside from causing you a major security breach, it can also prevent business opportunities from coming.

Conditional access, however, can help you strengthen your access policies from risky sign-in attempts. This is to ensure that every access established between the remote users and your network is secure and protected. With conditional access, you can mitigate and possibly, dodge the impact of a potential security breach.

As hackers look for new ways to force their way into your system, you need a tool or a technology that will help you identify and detect flawed and risky login attempts from entering your system. Conditional access technology can provide you with this capability. This technology can be your first line of defense against credential compromise, unwanted attacks, and malicious hackers. With the help of conditional access, you can be sure to have a safe environment where preventing a possible security incident from happening is possible.

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Analyzing Remote Access Trojan

The sad reality with technology is that with new functionalities, come fresh new threats. New breeds of cyber threats and ransomware have emerged in the past couple of years in hopes of inflicting harmful actions on your network’s security and protection. While ransomware is still a focal point in cybersecurity, a 2018 report released by Check Point revealed that cybercriminals are moving into a different direction.

The report shows that although hackers are still looking for easy and quick targets, remote access trojan (RAT), has entered the Global Threat Index’s Top 10 list for the first time ever. Although this type of malware has been around for almost two decades now, a lot of modern businesses are still unprepared to face such a powerful security threat. In this guide, we’ll define what remote access trojan is. We’ll also analyze the business risks it can give to your business.

What is Remote Access Trojan?

Remote access trojan or RAT is a type of malware that provides attackers with the ability to control a computer or a device via an established remote connection. One of the goals of this malware is to steal information and spy on your system or network. Typically, remote access trojan enters your system by disguising as a legitimate software. But once it has entered your network, it’s going to give attackers unwanted access by creating a backdoor in your system.

One of the reasons why remote access trojan is harmful to your business is because it is quite difficult to detect. Once you open a file that contains remote access trojan, it can already invite cybercriminals and attackers to enter your system. From there, they can start stealing information and disrupting your network’s security and protection. The attackers can also use your identity and your internet address to attack and infect other systems and networks.

Remote access trojan has different types and uses. Below are some of the most commonly known RAT programs:

Back Orifice – This remote access trojan originated in the US and has been around for almost 20 years now. This is one of the oldest remote access trojans that has been refined by other cybercriminals to produce new remote access trojans. One of its earliest victims was Windows 98, and it has the ability to hide within a specific operating system.

ZeroAccess – This type of remote access trojan is used to steal financial and banking information. ZeroAccess can be difficult to identify due to its advanced rootkit. According to Recorded Future, it also has the ability to use “domain generation algorithms (DGA) and peer-to-peer connectivity for C2 communications.”

Mirage – Mirage is a type of remote access trojan that is widely used by a group of Chinese hackers known as APT15. This remote access trojan was first used in 2012, and although APT15 went silent after a spying campaign was launched in 2015, a new variant of Mirage was detected in 2018. It was found that this new breed of Mirage, known as MirageFox, was used to secretly investigate on UK government contractors.

Beast – Just like Back Orifice, this remote access trojan uses the same technology that gets the malware installed secretively on a computer or an operating system. Beast, which was created in 2002, typically attacks Microsoft systems from Windows 95 up to Windows 10.

How to Address Remote Access Trojans?

The good thing about remote access trojan is that you can actually defend your system and network against it. However, addressing such malware can sometimes, be difficult to accomplish. This is due to the technological complexity most cybercriminals and attackers use in creating such malware threats. Nevertheless, your security approach in addressing this type of malware should be based on the amount of knowledge your enterprise has regarding RATs.

According to a report released by the International Association of Privacy Professionals, 90% of security issues are due to human error. That’s why businesses need to conduct security awareness training to ensure that all employees are knowledgeable enough about the consequences this malware can give to their respective organizations. Your company should also come up with a defense strategy against remote access trojan. This will ensure that your company is ready to prevent and mitigate the risk of a potential security breach should you ever fall vulnerable to such malware attack.

Remote access trojan usually occurs whenever a remote network connection is made. Once you limit your employees’ access to your network, you’ll less likely to be infected by a RAT malware. You can also use strong passwords and two-factor authentication to ensure that all access made on your network is authorized and authenticated.

Conclusion

Fighting remote access trojan is something that most businesses should always strive to master. Do not let RATs cause your business a major security breach and data theft. As much as possible, take all the necessary steps that can protect you and your network from this harmful malware.

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Remote Support Software Buying Guide

Today’s tech-savvy world demands the need for a reliable IT support team. Not only they have to be effective, they must also provide a quick response. Although such professionals are knowledgeable enough to resolve network issues, the support they can provide might be affected by a lot of circumstances. Manpower, for instance, is a huge factor that affects a company’s IT support team from providing quality service. While personal visits can be helpful, it’s not a practical thing to do. This is because most IT departments today have only limited employees.

Even though the use of telephone can be considered, it may not be enough to resolve technology issues. Communication via telephone may only lead to misinterpretation. Such problem might result in poor performance and user dissatisfaction. One effective option could be the use of remote support software.

What is Remote Support Software?

Remote support software is a modern technology that allows IT professionals to provide maintenance and support remotely This innovation ensures quality tech support without the need for IT experts’ physical presence on a client’s location. Remote support software enables them to perform tasks and resolve issues as if they are in front of their client’s network.

Indeed, remote support software transformed the IT tech support industry in general. Such technology improves quality performance and increases client satisfaction.

What are the Benefits of Remote Support Software?

 Remote support software  is truly among the most beneficial technology to any industry. If you’re still in doubt, here’s a list of the major benefits that remote support software can offer:

Instant response

What sets remote support software apart from other IT solutions is that it provides IT technicians the ability to respond instantly. With remote support software, IT technicians can address network issues in real time. What makes it even better is that it doesn’t need complex installation for it to function. A strong internet connection is everything you’ll need. Remote support can also be used on any devices at any location.

Cost-efficient

Investing in a remote support software will cost you less than hiring on-site IT experts. Such technology can help you save a huge amount of money that would be used for office necessities such as desks, chairs, and computers. In addition, remote support software also eliminates travel cost. It saves both the transportation expense as well as the time needed to reach a client’s on-site location.

Non-intrusive

 Clients’ time is indeed important. A minute spent on less valuable things could affect their productivity. Hence, it is best to invest in a solution that won’t intrude their time and privacy. A remote support software can be a great solution. The use of remote support software ensures that IT technicians won’t disrupt a client’s duties while performing necessary actions. Moreover, remote support software also allows IT professionals to handle multiple clients at the same time.

What are the Factors to Consider When Choosing the Right Remote Support Software

 A lot of companies nowadays are claiming to have the best remote support software. To help you avoid getting off the wrong track, here’s a list of the factors you need to consider when choosing remote support software:

Ease-of-use

 An ideal remote support software should be effective yet easy-to-use. Some clients may not be familiar with complex IT methods. Hence, it’s best to invest in a solution that offers a simple interface. Choosing a remote support software that’s easy to navigate will result in more efficient and faster service.

Remember that time and speed are two of the most important factors for most clients. Ensuring an efficient solution with just a few clicks will surely result in customer satisfaction.

 Security

 Security is a factor when choosing a remote support software. Look for a reliable company that offers robust security on top of quality support. Video encryption, for instance, is an essential feature of ideal remote support software. Such powerful feature ensures safety against unauthorized access or third-party recording.

 Scalability

 An ideal remote support software should be able to adapt to organizational growth. Choose a remote support software that offers constantly evolving features and techniques. This ensures that you’re paying for a worthwhile investment.

Wrap Up

Investing in a remote support software can greatly affect the success of an organization. It transformed the IT support industry into a whole new level. It’s an innovation that most clients are expecting to have: cheaper, simpler, and faster IT tech support. With remote support software, customers and IT professionals can enjoy fastest and most convenient IT tech support.

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ITarian Remote Access: Remote Access Solution for Small Businesses

Remote access is one of the pioneering advancements that revolutionized both the IT industry and modern enterprises. It has become a tool that helps big multinational companies collaborate with teams and communicate with colleagues across the globe.

However, it’s quite a stretch to say that small business can’t benefit from remote access. In this guide, we’ll show you the benefits remote access provides to small businesses as we introduce you to ITarian Remote Access.

ITarian Remote Access

ITarian Remote Access is a third-party software that provides an easy cloud-hosted remote access technology to users who need to establish remote connections. This software also maintains a keen focus on being affordable and free, without compromising the security of your own corporate network and devices.

ITarian Remote Access uses solid encryption methods that prevent any unwanted recordings of confidential interactions between the local and remote users. This ensures that all information is kept and concealed, mitigating the risk of losing it to a potential security breach or theft.

ITarian Remote Access also requires the local computer to provide the right login credentials before it can connect to a specific remote device. This makes sure that all remote connections made between the local and remote computers are authenticated and authorized.

This software is also very easy to use, deploy, and configure. It has its tools packed in a neatly organized console to ensure that you won’t get lost in a heap of scattered tools and panels. It also provides you with a number of customization tools so you can have the best visual experience using ITarian Remote Access.

If the target endpoint has a multi-monitor setup, ITarian Remote Access allows you to access those screens all at the same time. You can also switch monitors from time to time using the drop-down options on the top-right corner of your screen.

Benefits of ITarian Remote Access to Small Businesses

Drives Up Productivity

Business emergencies can pop up at any time without prior warnings or notifications. When this happens, employees who are no longer inside a corporate space can find it difficult to address them immediately and effectively.

ITarian Remote Access allows your workers to meet business requirements even outside of office hours. It enables them to stay productive no matter the situation is. They can access important files and use applications even from the comforts of their home or anywhere they’re currently at. This enhances their work productivity and maintains business stability.

Reduces Overhead Costs

Allowing your employees to work from home using ITarian Remote Access is relatively cheaper than requiring them to work in your office on a daily basis. With this, you can cut costs on office-related expenses such as chairs, tables, infrastructures, equipment, and other office necessities.

You also don’t need to pay regularly for the maintenance of your office equipment such as computers, laptops, and the like. On the other hand, your employees can save too on travel-related expenses.

Conclusion

ITarian Remote Access is a great remote access option for small businesses that are looking to maximize their own efficiencies and full potentials. It may be new and small compared to its big counterparts, but it’s definitely a secure and affordable option your humble organization needs to consider getting.

If you’re interested in acquiring ITarian Remote Access, then give us a call at +1 877-422-3865 or click here!

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Technical Reliability of A Remote Monitoring Solution

The number of remote connected gadgets and frameworks is developing exponentially, and the organizations’ main responsibility is to safely deal with those connections and gadgets without compromising efficiency. Regardless of the size and type of your organization, a secure remote monitoring solution should be a need because of the following scenarios:

  • REASONS BEHIND REMOTE MONITORING

Remote monitoring solution combats password and remote access threats.  Remote monitoring solution enables administrators to support workers and access systems effectively while shielding credentials from dangers. It increases agility and access speed to drive security and business execution while at the same time enforcing least privilege best practices.

  • REMOTE ACCESS IS AN ATTACK VECTOR

Cyber criminals can easily find unsecured remote access pathways into your system. Most organizations simply don’t know about the majority of the remote access pathways being used by their employees. Vendors often introduce their own free or unsecured remote monitoring tools knowing that  IT teams ordinarily have no centralized remote monitoring into their systems.

  • COMPROMISED CREDENTIALS MAKE UP MOST OF THE ATTACKS

Social engineers target privileged accounts that will permit them access to critical frameworks or pivot to different systems. Passwords and administrative accounts are frequently shared over groups and usage activity can’t be tracked to a particular individual.  Many organizations disregard privileged credentials used by administration accounts and service desks. Complex phishing strategies copy real sign-in screens to steal these credentials.

A remote monitoring solution is a secure choice that a support team needs to access work areas and to check how critical frameworks carry out their responsibility. The security of remote monitoring solution is essential in shielding your system from the dangers and meeting compliance guidelines.

The remote monitoring solution is a secure remote support tool that typically incorporates encryption of data in transit and at rest, two-factor authentication, comprehensive audit trails, granular permissions, and more. In addition,  solidifying all your remote access tools into one not just builds security by limiting the attack surface, but also helps your team to work more productively.

Previously, the only way organizations could let employees remote in was to set up a VPN. With a remote monitoring solution, organizations can give them restricted access to their environment and record their session. There is an audit log of precisely what has been done. That makes the workplace substantially more secure.

Also, the ROI  and cost are critical in a purchase decision. If you need to maximize other IT interests in your organization while expanding productivity, a remote monitoring solution is the best choice for your business.

Choose the remote monitoring solution that will support your organization to roll out significant enhancements and improvements to your service desk. With the remote monitoring solution, technicians can work from anywhere on their devices.

Incorporating remote monitoring solution will deliver an excellent monitoring experience to your organization. They will meet key performance indicators, service level agreements, and will hold the expense of support down.

THE ISSUE WITH THE TOOLS WE ARE USING NOW

Using legacy solutions compromises security and efficiency. From a productivity point of view,  consolidation is critical. Take out wasted time switching between platforms or physically updating data. When you use different tools, you are adding more process or layers. The remote monitoring solution is a remote support tool you’ll ever require. And with regards to security, legacy connection strategies like VPN do not inherently give the level of access control specified in compliance regulations. These legacy methods do not offer granular permission capabilities and are challenging to audit.

CHANGING TO  A CLOUD INFRASTRUCTURE

 Remote monitoring solution offers deployment alternatives. Organizations can choose from physical, virtual, or cloud appliances. Remote monitoring solution has helped organizations fulfill administrative requirements around remote access and support for years. You can deploy physical and virtual appliances on-premises under the trusted safety efforts you already have set up. Cloud solution highlights the usefulness of a remote monitoring solution’s on-premise appliances.

 

 

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Factors You Need to Consider in Choosing a Remote Control Software

Are you looking for the right remote control software for your business? While some remote control providers claim they have the best tool for your organization, some of these promises don’t necessarily bring answers to your concerns and questions. In this article, we’ll show you different factors you need to consider first before investing in a remote control software.

What is Remote Control Software?

Remote control software is a tool that allows you to access and control a computer from a physically separate location. This enables you to exercise control over files and documents as if you are sitting in front of the computer you’re trying to remote to. Typically, a remote control software allows you to view the screen of the remote computer in real time. You can access and control anything by just using your own keyboard and mouse.

For IT technicians, remote control software acts as a tool that enables them to control unattended devices from a distant location to provide off site technical support to remote clients. In-house IT help pros also use this software to manage and control corporate devices from different departments to provide maintenance and support.

Businesses nowadays also use this technology to allow for a more productive work culture among employees. Those who need to access files and run programs on their office desktops outside of office hours can still manage to accomplish those tasks without needing to be at their work stations physically. It also allows for a Bring Your Own Device or BYOD work environment, which in return, helps the company to save money on office-related expenses such as computers, laptops, and the like.

What are the Benefits of Remote Control Software?

Flexibility – With a remote control software, your employees can choose to work from anywhere they comfortable working in. This allows them to finish their daily work tasks from their own homes, or even if they’re on the road. All they need to have is a stable internet connection and they can pretty much function as if they are sitting in front of their work desktops.

Efficiency – The delayed trains, crowded buses, and traffic congestion can all bring a lot of stress to your workers. That’s why employees who have the privilege to work remotely don’t need to face these struggles on a daily basis. This can contribute to their overall happiness and satisfaction rate, which in return, makes their work a lot better and more efficient.

Productivity – Remote control software lets your employees stay productive no matter the situation is. It also helps them address business emergencies when they are not physically present to solve them. With the help of this tool, you’ll be able to maintain business opportunities and keep business processes running smoothly.

Things to Look for in a Remote Control Software

Finding the right remote control software can be a confusing experience. As stated earlier, you can get lost in a heap of promises that leave your concerns unheard and unanswered. However, you may need to consider a few buying factors first before you purchase or acquire an effective remote control software for your business.

You should be able to consider the credibility of your remote control provider when it comes to being secure and protected. Ask yourself “have they ever been involved in a major security breach in the past?” This can give you a better look at how secure and safe the remote control software is for your enterprise. Also, consider if the remote control software provider provides good customer service after you made the purchase. This will allow you to raise your concerns and questions should you ever find a problem in your remote control software.

Your remote control software should also have security features that authorize any access made on your corporate network or device. Check if it has a session confirmation that requires a remote user to provide the right login credentials first before he can access your corporate network remotely. This will ensure you a much safer environment that is away from security threats outside of your network’s walls and protection.

Check also if the remote control software has an easy-to-use interface. Typically, remote control tools that are user-friendly have their tools stored in an organized panel. This will enable non-tech-savvy employees to use the software with such ease and convenience.

Conclusion

Finding the right remote control software for your business can be a great challenge. But once you find the right one that suits your business needs and wants, it’s going to be all worth it in the end.

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