Tag: remote access

It’s already taken for granted that most IT service desks will provide remote support and maintenance. So, it’s safe to say that they will need a remote access tool that can help them connect to their clients devices remotely. Unfortunately, some IT service desks are still providing support over the phone and through emails. This type of practice can be considered outdated and inefficient, to say the least. That’s why companies need to consider investing in a remote access tool for their IT service desk teams.

In this guide, we’ll show you a few compelling reasons that your IT service desk needs a remote access tool.

What Is a Remote Access Tool?

A remote access tool is a type of program that gives users the ability to connect a local device to another computer remotely. The remote access system built between the two devices allows the user to access the remote computer from an off-site location. From there, they can perform most of the same computing tasks as if they were sitting in front of it, such as accessing files, installing updates, and managing apps.

In business, employees can use a remote access tool to access their office files outside of working hours. It enables them to address business requirements and requests outside of a central work location. Similarly, IT professionals can use a remote access tool to provide off-site service to clients across the globe. This allows them to fix any technical issues remotely, with ease and convenience.

What Are the Benefits of a Remote Access Tool to IT Service Desks

1. Decreases Cost Spendings

It’s relatively cheaper to hire an IT service desk agent than a professional IT engineer. Plus, they can still produce the same quality of work by providing service to the same problems. With a remote access tool, your IT service desk team can fix a specific technical issue as if they were providing an on-site visit to the client.

2. Responds to Issues Instantaneously

With a remote access tool, your IT service desks agents can provide technical support right away. This means that your clients no longer need to bear the long and complicated process of installing different software and waiting for an IT engineer to step in. With this, your clients can have a more satisfying experience working with your IT service desk team.

3. Increases Customer Satisfaction Rate

Your customers are more likely to seek your service again if their problems are addressed within minutes. By providing technical solutions using a remote access tool, it’s possible for you to attain great relationships with your clients, wherein their trust in your service constantly increases.

4. Decreases Misunderstandings

Hearing your clients issues over the phone is one thing, but seeing the problems first hand is another. By investing in a remote access tool, your IT service desk agents can minimize the number of misunderstandings with clients over the phone. In return, it allows them to provide the best of their service with clarity and precision.

Invest in a Remote Access Tool Now!

Considering the benefits that remote access provides to your IT help desks, it’s only reasonable to make room for one in your budget. However, know that investing in a remote access software doesn’t need to come at the expense of your company’s financial capabilities.

ITarian Remote Access is a free remote access tool that allows you to connect to endpoint machines remotely. With the help of an internet connection, your IT help desks will be able to access their clients devices without needing to step out of the office. It lets them work on all files, apps, and data as if they were sitting in front of the remote computer. Here are the key features of ITarian Remote Access.

• Secure Remote Access System. This remote access tool encrypts all remote sessions made on the local and remote devices.
• Session Confirmation. This remote access tool requires all users to undergo a strict verification process.
• Multi-screen. ITarian Remote Access allows you to connect to remote endpoints that have a multi-monitor setup.
• Firewall Free. This free remote access tool uses standard technologies and protocols that allow you to connect to remote computers without any additional configuration.
• Auto-Update. ITarian Remote Access updates you with its latest security features and updates.

Conclusion

If your IT help desk still isn’t equipped with a remote access tool, then you should start evaluating the benefits it can provide to your business. After all, investing in a remote access tool can be a great business ally that is worth making room for in your arsenal.

Interested in ITarian Remote Access? Then get it for free now!

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In 2011, remote access was found to be responsible for 88% of all data breaches and 95% of malware attacks. These overwhelming numbers from the 2012 Data Breach Investigations Report released by Verizon RISK team just go to show that remote access has now become a modern weak spot for criminal attacks online.

Although it’s clear to many that remote access can provide certain security risks to businesses, it’s easy to ignore its vulnerabilities when its benefits are fascinating. Remote access, for many years, has become an invaluable tool dedicated to providing agility to business processes and functions. This technology allows business people to address business requests and demands in the most unforeseen circumstances.

However, as much as it can be beneficial, remote access can also bring some level of security concerns to your business. In 2013, giant retailer Target experienced a massive security breach where 70 million credit and debit card details have been stolen from their systems. Hackers were able to obtain this information through the login credentials of its third-party vendor HVAC.

Although it’s easier for your in-house IT team to manage remote access security within the premise of your company, it’s a lot more difficult to do so on your employees end. Those who use their personal devices such as computers, laptops, and mobile phones to connect to your network may not have the same protection as your corporate devices have. These endpoint machines may have their fair share of security concerns in the past. Worse is they may also affect your network’s security and cause a massive security incident.

How to Mitigate the Risks of Remote Access?

Fortunately, there are still several security measures that you can implement in order to mitigate the risks of remote access. By following these security tips, you’ll be able to minimize the risk associated with using remote access. Here are them:

Establish Strong Passwords – The first thing you can do to ensure the security of your system when using remote access is through establishing strong login credentials. Hackers can have a difficult time breaking into your system when your protection is strong and hard to access. Make sure to use unique codes in order to give attackers a hard time accessing your system. You can also use a combination of letters, numbers, and special characters as your password.

Limit Access – Considering access misuse can cause a massive security breach, it is essential to limit user access. This means that there is only a specific time where your employees can use remote access. On top of that, make sure that only those who need to connect to your network remotely are granted the privilege of using remote access. Admin access should also be disabled temporarily when not in use. By granting less access privilege, you are also lowering the risks of falling victim to unwanted attacks and entries.

Secure Endpoint Devices – Make sure that all of your employees endpoint devices are safe to connect to your network. You can do this by simply requiring them to download and install anti-malware software that can combat security issues and concerns. As much as possible, require them to also update their devices regularly. With this, you’ll be able to lessen the amount of malware that can enter your system and network.

Use Two-Factor Authentication – To really strengthen your password even more, then use two-factor authentication. When one password is combined with another identifier, they can provide another layer of security for your system. These identifiers can include tokens, confirmation codes, biometric credentials such as fingerprints or face recognition, and many more. By establishing one, hackers may find it even harder to break into your system and cause a massive security incident.

Invest in a Safe Remote Access Solution – Choose a remote access solution that uses solid encryption technologies. By doing so, you’ll be able to protect the confidentiality of private sessions between the local and remote servers. You also want to invest in a remote access solution that has a clean history when it comes to security breaches and incidents.

Conclusion

By implementing these security measures, you’ll be able to minimize the security risks that come with the utilization of remote access. Combating the security concerns of remote access can help your business maintain an agile approach in terms of addressing business demands and requests.

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However, it’s quite a stretch to say that small business can’t benefit from remote access. In this guide, we’ll show you the benefits remote access provides to small businesses as we introduce you to ITarian Remote Access.

ITarian Remote Access

ITarian Remote Access is a third-party software that provides an easy cloud-hosted remote access technology to users who need to establish remote connections. This software also maintains a keen focus on being affordable and free, without compromising the security of your own corporate network and devices.

ITarian Remote Access uses solid encryption methods that prevent any unwanted recordings of confidential interactions between the local and remote users. This ensures that all information is kept and concealed, mitigating the risk of losing it to a potential security breach or theft.

ITarian Remote Access also requires the local computer to provide the right login credentials before it can connect to a specific remote device. This makes sure that all remote connections made between the local and remote computers are authenticated and authorized.

This software is also very easy to use, deploy, and configure. It has its tools packed in a neatly organized console to ensure that you won’t get lost in a heap of scattered tools and panels. It also provides you with a number of customization tools so you can have the best visual experience using ITarian Remote Access.

If the target endpoint has a multi-monitor setup, ITarian Remote Access allows you to access those screens all at the same time. You can also switch monitors from time to time using the drop-down options on the top-right corner of your screen.

Benefits of ITarian Remote Access to Small Businesses

Drives Up Productivity

Business emergencies can pop up at any time without prior warnings or notifications. When this happens, employees who are no longer inside a corporate space can find it difficult to address them immediately and effectively.

ITarian Remote Access allows your workers to meet business requirements even outside of office hours. It enables them to stay productive no matter the situation is. They can access important files and use applications even from the comforts of their home or anywhere they are currently at. This enhances their work productivity and maintains business stability.

Reduces Overhead Costs

Allowing your employees to work from home using ITarian Remote Access is relatively cheaper than requiring them to work in your office on a daily basis. With this, you can cut costs on office-related expenses such as chairs, tables, infrastructures, equipment, and other office necessities.

You also don’t need to pay regularly for the maintenance of your office equipment such as computers, laptops, and the like. On the other hand, your employees can save too on travel-related expenses.

Conclusion

ITarian Remote Access is a great remote access option for small businesses that are looking to maximize their own efficiencies and full potentials. It may be new and small compared to its big counterparts, but it’s definitely a secure and affordable option your humble organization needs to consider getting.

If you’re interested in acquiring ITarian Remote Access, then give us a call at +1 877-422-3865 or click here!

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