Most IT professionals nowadays use remote support software to provide technical service and maintenance to their clients. While the demand for this technology has seen a significant increase in the past couple of years, many IT professionals are still practicing the standard model of on-the-spot visits.
While there’s nothing wrong with providing the traditional on-site support to clients, it can be both impractical and inefficient. That’s why investing in tools like remote support software can help you simplify your work functions and maximize your efficiency.
With a wide selection of remote support software online, finding the one that suits your needs and wants can be pretty challenging. Some claims and promises don’t necessarily answer your questions, and can add up to your confusion and uncertainty. To help you find the best one for your business, we’ve come up with a list of things to consider in selecting remote support software.
Remote Support Software
Remote support software is a type of program that enables IT help pros to remotely connect their computers to their client’s computing machines. In essence, it allows them to perform certain computing tasks even from an off-site location. This means that they can perform a wide range of tasks on a client’s computer even without their physical presence. They can manage apps, install updates, and even troubleshoot technical issues.
One of the primary goals of remote support software is to help IT technicians identify, test, and solve their clients’ technical issues from a physically separate location. Often times, this technology only works when the client’s computer and the technician’s device have a stable internet connection. Otherwise, it wouldn’t be possible for the IT help pro to connect his device to his client’s computer via a remote connection.
IT technicians can reap a lot of benefits from using remote support software. With this, IT help pros can just work on their clients’ issues without needing to leave their office stations. This means that they no longer need to travel from places to places as they can just provide support and maintenance from a remote location. In the end, it helps them save big on time and effort, allowing them to provide immediate support and maintenance. They can also save big on money as they don’t need to spend extra money on travel-related expenses.
It also provides IT technicians with a more friendly work environment. This means that they can work from anywhere outside of their central work locations. They can resolve issues from home, coffee shops, libraries, and even public parks. With remote support software, they can still address technical issues while traveling or on-leave. It helps them stay productive at work even outside of working hours.
Things to Consider in a Remote Support Software
Compatibility – There’s no point in getting a remote support software when it’s only compatible with a limited number of operating systems. Choose the one that is going to allow you to connect to major operating systems such as Windows, Mac, Linux, and Android. In reality, not all of your clients will be using the same devices and operating systems. That’s why it’s important to look after this feature, otherwise, you won’t be able to provide technical support and maintenance to all of your clients.
Unattended Support – It is important for remote support software to have an unattended support feature. This means that you can still work on your client’s device even if they are not physically in front of it. This feature is crucial especially if the issue you are working on requires 24/7 maintenance and surveillance. In reality, your clients won’t be able to sit in front of their computers at all times. That’s why having the ability to provide unattended support is a must for every remote support software.
Security – Choose the remote support software that uses encryption technologies. These can help you protect any remote sessions from being leaked and exposed. Also, choose the one that is going to require users to provide the necessary login credentials before they can connect to remote endpoints. This will ensure that all access made on a remote endpoint is well authorized and authenticated.
Remote support software can help you simplify your work functions. It can also help you provide immediate support and maintenance to your client’s technical issues. That’s why investing in the right one is necessary and important. Before you pick the best remote support software for your business, consider these buying factors first to help you narrow down your searches.