Features of Remote Support Software (New Key Features)
Remote Connect with ITarian ID and Password Securely!
Secure Remote Access
ITarian Remote Access offers extremely strong video encryption by default via Secure RTP protocol. This is invaluable to anyone using the Remote Access tool as it prevents eavesdropping and 3rd party recording of confidential interactions themselves and their clients.
Session
Confirmation
A request message will be shown to end-users when a remote connection attempt is taken.
Once the connection is established, a notification will appear on the endpoint stating that an administrator has taken control.
View
Change the display size of the remote desktop. The available options are:
Best Fit - Automatically adjusts the screen resolution for the best visual experience.
Scaled - Displays the target desktop with the resolution of the admin computer
Original - Displays the target desktop at its own resolution
Full screen - Displays the remote desktop in full screen view
Multi-Screen
The multi-screen icon only appears if the target point endpoint has a multi-monitor setup. The drop-down shows all monitors connected to the endpoint and allows you to choose which to view.
Select 'Switch Screen' to move to the next screen on the list
Select 'All Monitors' to view all connected screens simultaneously
Select an individual monitor to view it in stand-alone mode
Send Ctrl + Alt + Del
Opens the Windows security screen. This allows you to lock the computer, log the current user out of the remote machine, change passwords, view the local task manager or shut down/restart/hibernate the machine.
Send WinLock - Locks the managed endpoint. A password will be required to unlock the endpoint.
Send special Keys - If enabled, allows you to send key combination commands such as Ctrl+C, Windows + R and so on.
Firewall Free
No need to configure firewall settings for ITarian Remote Access. Easily connect from anywhere.
Uses industry standard technologies and protocols so no additional software or hardware reconfiguration is necessary. It even works seamlessly with corporate Network Address Translation systems (NATs).
Auto Update
No need to worry about if your app has the latest version.
We always keep you up to date.
