Now that computers have become essential necessities in running a successful business, a lot of business owners have come to realize the need for an effective IT support system. However, establishing an onsite support team for your organization can be a bit costly and hard to maintain. With that said, investing in remote IT assistance can be a great and practical alternative to hiring an on-site IT team for your business.
What is Remote IT Assistance?
Remote IT assistance is a type of service that allows IT help pros to provide technical support, including repair and diagnosis of computers, from a remote spot and through the Internet. On the other hand, remote IT assistance, for remote access software vendors, refers to the support or resource that comes at the requests of the buyers or users. This requests can go from software updates to tool evaluation and maintenance.
With remote IT assistance, IT help pros are able to connect to a clientís computer or network from a physically separate location. Once the connection is established, the technicians can now take over the device and perform computing tasks as required. They can manage apps, fix technical issues, and perform administrative tasks.
Two Types of Remote IT Assistance
Remote IT assistance can actually work in different ways. Weíll take a look at the different uses and functions of remote IT assistance.
Attended Remote IT Assistance – This type of service is being offered when you need an immediate solution to a technical issue. This usually happens when a problem occurs while youíre using your computer or any computing device. Typically, the IT technician will instantly connect to your computer to check and resolve the issues youíre facing. This means that they no longer need to ask you questions about the technical problem that emerge at the moment you were using the computer.
Unattended Remote IT Assistance – This type of remote IT assistance is popular among managed service providers (MSPs) and in-house IT teams. Although similar to attended remote IT assistance, unattended remote IT assistance refers to the service technicians provide even if the client isnít present. In order for this to work, IT help pros install the necessary application to all computing devices in order to access them later. This allows them to perform device management, maintenance, and support.
Benefits of Remote IT Assistance to Businesses
Remote IT assistance can be one of the best services that help you cut costs without compromising the quality of your companyís IT system. Weíll take a look now at some of the key benefits remote IT assistance provides to modern businesses:
Availability – The thing with remote IT assistance is that technicians can provide support from anywhere at any time. This means that all issues that may arise within your system can be addressed effectively no matter the situation is. This maintains business productivity and efficiency.
Speed – Instead of waiting for an IT team to come to your office to fix a technical issue, you can just call them instantly to request for remote IT assistance. This enables them to save big on time that will be spent on travel, and fix any technical issue right away. This, in return, allows your company to reduce downtime.
Cost-Effective – As stated earlier, hiring an on-site team can be extremely expensive. Not only do you need to worry about spending money on additional office space, but you also need to think about its regular maintenance and preservation. Same with asking for an on-site IT support, you may be asked to pay for extra fees related to travel. However, remote IT assistance only covers the fee for the actual service the technicians are going to provide.
Less Intrusive – With remote IT assistance, IT technicians can fix any technical issues without getting in the way of your work or schedule. This means that you donít need to be present whenever your computer is being fixed. You can just simply let them work on the issue while doing other important business functions or outside-of-work activities.
Satisfaction – Overall, remote IT assistance provides satisfaction to you and your business. By obtaining a faster response solution and client-friendly price point, you and your people can be more satisfied and confident in your companyís IT system.
If you have the means to invest in an on-site IT team, then youíre better off hiring an entire IT staff for your company. However, there are certain functionalities that an in-house IT department canít achieve. When a technician got sick or a something impedes them from going to the office, youíll most likely need to seek for remote IT assistance. With that said, isnít the perfect time to invest in one?