Author: Ken

Importance of Remote IT Assistance to Businesses

Now that computers have become necessities in running a successful business, a lot of business owners have come to realize the need for an effective IT support system. However, establishing an onsite support team for your organization can be a bit costly and hard to maintain. With that said, investing in remote IT assistance can be a great and practical alternative to hiring an on-site IT team for your business.

What is Remote IT Assistance?

Remote IT assistance is a type of service that allows IT help pros to provide technical support, including repair and diagnosis of computers, from a remote spot and through the Internet. the other hand, remote IT assistance, for remote access software vendors, refers to the

support or resource that comes at the requests of the buyers or users. These requests can go from software updates to tool evaluation and maintenance.

With remote IT assistance, IT help pros are able to connect to a client’s computer or network from a physically separate location. Once the connection is established, the technicians can now take over the device and perform computing tasks as required. They can manage apps, fix technical issues, and perform administrative tasks.

Two Types of Remote IT Assistance

Remote IT assistance can actually work in different ways. Well, take a look at the different uses and functions of remote IT assistance.

Attended Remote IT Assistance – This type of service is being offered when you need an immediate solution to a technical issue. This usually happens when a problem occurs while you’re using your computer or any computing device. Typically, the IT technician will instantly connect to your computer to check and resolve the issues you’re facing. This means that they no longer need to ask you questions about the technical problem that emerges at the moment you were using the computer.

Unattended Remote IT Assistance – This type of remote IT assistance is popular among managed service providers (MSPs) and in-house IT teams. Although similar to attended remote IT assistance, unattended remote IT assistance refers to the service technicians provide even if the client is not present. In order for this to work, IT helps pros install the necessary applications to all computing devices in order to access them later.

This allows them to perform device management, maintenance, and support.

Benefits of Remote IT Assistance to Businesses

Remote IT assistance can be one of the best services that help you cut costs without compromising the quality of your company’s IT system. Well take a look now at some of the key benefits remote IT assistance provides to modern businesses:

Availability – The thing with remote IT assistance is that technicians can provide support from anywhere at any time. This means that all issues that may arise within your system can be addressed effectively no matter the situation is. This maintains business productivity and efficiency.

Speed –

Instead of waiting for an IT team to come to your office to fix a technical issue, you can just call them instantly to request for remote IT assistance.This enables them to save big on time that will be spent on travel, and fix any technical issue right away. This, in return, allows your company to reduce downtime.

Cost-Effective – As stated earlier, hiring an on-site team can be extremely expensive. Not only do you need to worry about spending money on additional office space, but you also need to think about its regular maintenance and preservation. Same with asking for an on-site IT support, you may be asked to pay for extra fees related to travel. However, remote IT assistance only covers the fee for the actual service the technicians are going to provide.

Less Intrusive – With remote IT assistance, IT technicians can fix any technical issues without getting in the way of your work or schedule. This means that you don’t need to be present whenever your computer is being fixed. You can just simply let them work on the issue while doing other important business functions or outside-of-work activities.

Satisfaction – Overall, remote IT assistance provides satisfaction to you and your business. By obtaining a faster response solution and a client-friendly price point, you and your people can be more satisfied and confident in your company’s IT system.

Wrap-Up

If you have the means to invest in an on-site IT team, then you’re better off hiring an entire IT staff for your company. However, there are certain functionalities that an in-house IT department can’t achieve.When a technician got sick or something impedes them from going to the office, you’ll most likely need to seek remote IT assistance. With that said, isn’t the perfect time to invest in one

Remote IT Support Service

Related Resources:

what is remote access? || What is remote access control?
|| instant remote access || free remote access

Things to Look for in a Remote Support Software

Most IT professionals nowadays use remote support software to provide technical service and maintenance to their clients. While the demand for this technology has seen a significant increase in the past couple of years, many IT professionals are still practicing the standard model of on-the-spot visits.

While there’s nothing wrong with providing the traditional on-site support to clients, it can be both impractical and inefficient. That’s why investing in tools like remote support software can help you simplify your work functions and maximize your efficiency.

With a wide selection of remote support software online, finding the one that suits your needs and wants can be pretty challenging. Some claims and promises don’t necessarily answer your questions, and can add up to your confusion and uncertainty. To help you find the best one for your business, we’ve come up with a list of things to consider in selecting remote support software.

Remote Access Support Software

Remote access support software is a type of program that enables IT help pros to remotely connect their computers to their client’s computing machines. In essence, it allows them to perform certain computing tasks even from an off-site location. This means that they can perform a wide range of tasks on a client’s computer even without their physical presence. They can manage apps, install updates, and even troubleshoot technical issues.

One of the primary goals of remote support software is to help IT technicians identify, test, and solve their clients? technical issues from a physically separate location. Often times, this technology only works when the client’s computer and the technician’s device have a stable internet connection. Otherwise, it wouldn’t be possible for the IT help pro to connect his device to his client’s computer via a remote connection.

IT technicians can reap a lot of benefits from using remote support software. With this, IT help pros can just work on their clients? issues without needing to leave their office stations. This means that they no longer need to travel from places to place as they can just provide support and maintenance from a remote location. In the end, it helps them save big on time and effort, allowing them to provide immediate support and maintenance. They can also save big on money as they don’t need to spend extra money on travel-related expenses.

It also provides IT technicians with a more friendly work environment. This means that they can work from anywhere outside of their central work locations. They can resolve issues from home, coffee shops, libraries, and even public parks. With remote support software, they can still address technical issues while traveling or on-leave. It helps them stay productive at work even outside of working hours.

Things to Consider in a Remote Support Software

Compatibility – There’s no point in getting remote support software when it’s only compatible with a limited number of operating systems. Choose the one that is going to allow you to connect to major operating systems such as Windows, Mac, Linux, and Android. In reality, not all of your clients will be using the same devices and operating systems. That’s why it’s important to look after this feature, otherwise, you won’t be able to provide technical support and maintenance to all of your clients.

Unattended Support – It is important for remote support software to have an unattended support feature. This means that you can still work on your client’s device even if they are not physically in front of it. This feature is crucial especially if the issue you are working on requires 24/7 maintenance and surveillance. In reality, your clients won’t be able to sit in front of their computers at all times. That’s why having the ability to provide unattended support is a must for every remote support software.

Security – Choose the remote support software that uses encryption technologies. These can help you protect any remote sessions from being leaked and exposed. Also, choose the one that is going to require users to provide the necessary login credentials before they can connect to remote endpoints. This will ensure that all access made on a remote endpoint is well authorized and authenticated.

Conclusion

Remote support software can help you simplify your work functions. It can also help you provide immediate support and maintenance to your client’s technical issues. That’s why investing in the right one is necessary and important. Before you pick the best remote support software for your business, consider these buying factors first to help you narrow down your searches.

Instant Remote Access
Related Resources:

what is remote access? || What is remote access control?
|| instant remote access || free remote access || Free Remote Access Software

Ways to Protect Windows Remote Desktop

Microsoft Remote Desktop is one of the earliest platforms to allow its users to access computing devices from afar. Through Remote Desktop Connection, Windows users are now able to connect to their computers even from an off-site location. As this trend continues to grow, more and more hackers are starting to prey on Windows Remote Desktop as well. That’s why Windows users need to do whatever it takes to protect their systems from outside threats and attacks.

In this post, we’ll show you how to protect Windows Remote Desktop against modern hacking and online theft.

What is Windows Remote Desktop?

Windows Remote Desktop is one of the earliest tools that allow users to access their computing devices from a distant spot. With this, Windows users can access their remote computers even if they aren’t capable of connecting to them directly. Windows Remote Desktop was introduced right after the introduction of Windows XP. Since then, it has become one of the most go-to remote access solutions by many.However, Microsoft Remote Desktop, if not used in the right way, can be exploited by hackers and online perpetrators

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A report released by Threatpost revealed that three healthcare organizations had their databases compromised due to the poor implementation of Remote Desktop Protocol (RDP). As a result, approximately 655,000 patient records across the U.S., specifically in Georgia, Farmington, and Missouri, were stolen and sold on the dark web. These types of incidents have prompted the Federal Bureau of Investigation or the FBI to issue a warning about the dangers of using Windows Remote Desktop.

Tips on How to Protect Windows Remote Desktop

There are a couple of ways for you to protect Windows Remote Desktop from hackers and online perpetrators. Here are them:

Generate Strong Passwords

The first thing you can do to strengthen your protection when using Windows Remote Desktop is by generating strong passwords. This will serve as your first line of defense against unwanted attacks found outside of your network’s walls and premises. As much as possible, require all users to provide the necessary login credentials first before they can connect to your network remotely. Also, your password should at least contain one numeric character and a special character in it.

Update Your Software

Allow Windows Remote Desktop to update regularly. By doing so, you can have its latest security features that can add another layer of security to your system. You can achieve this by enabling Microsoft Updates. Since older versions of RDP are generally flawed and aren’t capable of encrypting remote sessions, you need to make sure that you are using the latest version of Windows Remote Desktop.

Limit User Access Using Firewalls

Another way of securing Windows Remote Desktop is by limiting user access using firewalls. By doing so, you can restrict any connection attempts that are beyond your network’s walls and protection. To achieve this, follow these steps below:

  • Launch the Start panel.
  • From there, type in Windows Firewall.
  • Click on Windows Firewall with Advanced Security.
  • Select Inbound Rules.
  • Find a rule labeled RDP.
  • Double-click on the RDP rule.
  • Select the Scope tab.
  • Enter your up-to-date IP address in the list of allowed Remote IPs.
  • Select the radio button for These IP Addresses.
  • Select OK.

Limit Users Who Can Log In Using Remote Desktop

As much as possible, try to limit all users who can access your network using Windows Remote Desktop. The problem with this technology starts when a suspicious user gains access to a private system without the knowledge of the administrators. With that said, treat Windows Remote Desktop as a privilege rather than a basic tool that can be used outside of a local network. This means that those who don’t need to access your network remotely should have their login credentials disabled temporarily. This will lessen your chance of falling victim to outsider threats and malware.

Use Two-Factor Authentication

The last thing you can do to protect Windows Remote Desktop is through the use of two-factor authentication or TFA. With TFA, you can combine two login identifications to serve as your remote access password. With this, hackers and malicious users will have a hard time breaking into your system as they have to provide two login credentials at the same time.

Conclusion

Without a doubt, Windows Remote Desktop is a beneficial tool in today’s modern world. However, the sad reality is that with new functionalities come fresh, newfound threats. That’s why it’s important for Windows users to do whatever it takes to protect their systems against unwanted attacks and malware when using Windows Remote Desktop.

Instant Remote Access
Related Resources:

what is remote access? || What is remote access control?
|| instant remote access || free remote access ||
Free Remote Access Software
Best Remote Desktop Software
Remote Desktop Connection Manager

Access Your Computer from Anywhere Using ITarian Remote Access

We all know this scenario: you are enjoying the rest of your weekend when suddenly, your phone rings. A loved one of yours who lives in a different city asks you to fix an issue he is experiencing with his computer. Your first instinct is to leave whatever activity you are doing and drive to your loved one’s location. Although there’s nothing wrong with this, it’s worth checking if the issue can be resolved remotely.

Remote access has your back when times like this strike. With remote access, you can access another computing device from anywhere at any time. In today’s post, we’ll show you an effective remote access solution as we introduce you to ITarian Remote Access.

What is Remote Access?

Remote access is a technology that gives users the ability to access another computer from a distant spot. Simply put, it enables them to connect a local device to another computer from a physically separate location. Once connected, the users can now access the remote computer as if they were sitting right in front of it. This will then allow them to perform several computing tasks as required. They can open files, use apps, manage updates, and even install the software.

Remote access has become not only a vital tool in business but a part of one’s everyday life. With remote access, it will be easier for someone to connect to his computer, even if he isn’t in front of it physically. Multiple device users can also use remote access to connect one of their devices to the other to pass information and data. This technology can also be helpful when you need to provide off-site support to a remote computing device.

What are the Benefits of Remote Access?

Remote Support – Since remote access allows you to connect to a computing device remotely, it will be possible for you to provide off-site support from anywhere at any time. This means that you don’t need to be where the computer is in order to perform certain computing tasks on it. With remote access, you can just simply resolve issues without leaving your home of your physical office desk. In return, it allows you to save big on time, money and effort, making your work a lot more effective and efficient.

Productivity – If you still have work left to do outside of working hours, remote access can be your best ally. With remote access, it will be possible for you to access important office files even outside of a central work location. This will allow you to address any business requests even outside of your office. On the other hand, remote access can still help you accomplish your daily work routines even if you can’t be at your office physically. It allows you to stay productive at work no matter the situation is.

 Easy and Effective Remote Access Solution

If you are looking for an affordable remote access solution that works, then you might be looking at ITarian Remote Access. This free remote access software allows you to connect to remote endpoints from anywhere at any time. With a stable internet connection, you can have 24/7 access to your computer even from a remote location. One of the primary goals of ITarian Remote Access is to provide you with an easy and effective remote access solution. With the help of this software, you can securely connect to your remote endpoints with such ease and convenience.

ITarian Remote Access, although relatively new, has a few features that can provide you with a convenient and safe remote access experience. Here are them:

  • Session Confirmation – ITarian Remote access requires all users to provide the necessary login credentials first before they can connect to your remote endpoint. This is to ensure that all access made on your network is well authorized and authenticated.
  • Secure Remote Access – ITarian Remote Access protects the confidentiality of your network through solid encryption technologies. With these, any third-party recordings of confidential and private remote sessions can be prevented and blocked.
  • Multi-Screen – ITarian Remote Access supports remote endpoints that have a multi-monitor setup. You can also alter the size and resolution of each screen for the best visual experience.
  • Firewall Free – With ITarian Remote Access, you no longer need to add extra hardware configurations or configure your firewall settings before you can connect to your remote endpoint. Since it uses standard technologies that work well with corporate Network Address Translation systems (NATs), you can establish a remote connection right away.
  • Auto Update – This free remote access software provides you with its latest security features through its auto-update technology.

Wrap-Up

Investing in an effective remote access solution is necessary and a must. Especially now that hackers are more advanced than ever, you need a tool that is going to provide you with a safe spot online. Tools like ITarian Remote Access can help you have an easy and effective remote access experience away from outsider threats and attacks.

 

Instant Remote Access
Related Resources:

What is remote access? || What is remote access control?
|| instant remote access || free remote access || Free Remote Access Software 
|| Best Remote Desktop Software

IT Computer Management

Remote Access Solution

Finding the best remote access solution for your business can be a confusing experience. Most of the claims and promises made by some remote access providers don’t necessarily bring answers to your concerns and questions.

Things to Look For in a Remote Access Solution

In this article, we’ll help you get off the wrong path by providing you with a list of things you need to look for in an effective remote access solution.

What is Remote Access?

Remote access is a technology that establishes a connection between two or more devices in different geographical locations. The aim of this technology is to eliminate the need for any physical intervention to get a task done. With remote access, users who are in an offsite location can still access a computer as if they are sitting in front of it. They can troubleshoot issues, use apps, and even access files.

Modern businesses use remote access to widen their connectivity and drive up work functions. This enables them to address business demands and maintain business opportunities no matter what the situation is. Companies also use remote access to collaborate with teams across various locations and conduct long-distance presentations to key clients.

More importantly, remote access promotes a 24/7 work culture among businesses. This allows employees to work from anywhere at any time in any given circumstances. It ensures that business emergencies are met and corporate demands are addressed properly.

Advantages of Remote Access

  1. Provides Fast Solution – Organizations that use remote access can respond well in emergency situations that need immediate solutions. This ensures that business operations run smoothly while business targets are maintained.
  2. Provides Work Flexibility – With remote access, employees can have the freedom to work from anywhere at any time. Whether they’re working from home or on the road, remote access allows them to stay productive and enables them to complete their daily work routines.
  3. Decreases Employee Attrition Rate – Working remotely allows your employees to spend more time with their families and loved ones. This helps them maintain a healthy balance between their personal lives and work which in return, boosts their work satisfaction rate.

Things to Consider in a Remote Access Solution

  • Security – Security should always be a priority when choosing a remote access solution. The sad reality with technology today is that with new functionalities come fresh, new threats. Unfortunately, remote access has become one of the most popular grounds for modern online hackings. That’s why businesses that want to maintain a secure environment need to consider the security aspects of a remote access solution first.

It is important to note the history and credibility of the remote access tool you’re keeping an eye on. Has the security of this software ever been compromised Ask yourself questions like this and conduct an investigation on the remote access tool itself. This can be your first step into knowing whether it is secure enough for your business or not.

  1. Simplicity – You, for sure, want to have the best remote access experience. To achieve that, your remote access solution should be easy to use, deploy, and configure. You don’t want to have a messy looking remote access tool. That’s why the one you should invest in has its tools packed in a neatly organized panel. This will ensure that everyone, including those who aren’t tech-savvy, can use that remote access tool with ease and convenience.
  2. Usability – You should be able to make the most out of your remote access solution. It should be able to serve a wide range of clients and departments within your organization at no extra cost. It should also provide you with connectivity from anywhere at any time. This means that no firewall restriction should come in your way whenever you establish a remote connection.
  3. Accessibility – There’s no point in purchasing a remote access solution when your employees can’t access it from their home network. This will defeat the entire purpose of remote working which is one of the essential benefits of remote access. Choose the one that is going to allow users to connect to your corporate devices even outside of your company’s network. This will ensure that employees can still stay productive no matter where they are.

Wrap-up

Investing in the right remote access solution can transform the way your business operates. It can be one of the easiest and most practical ways to maximize your own business efficiency and provide a better work experience for your employees. Give yourself the chance to add remote access to your own disposal. You’ll be surprised by how beneficial it is to your business.

Free Remote Support

Related Resources:

what is remote access? || What is remote access control?
|| instant remote access || free remote access

Why Remote Desktop Access Solutions in Demand?

Why Are Remote Desktop Access Solutions Becoming Popular

In today’s business environment, it’s common for companies to allow employees to do remote work. Many companies allow employees to have a flexible work schedule and work-from-anywhere status. On top of that, many businesses outsource their divisions to partner countries to increase global market value and to maximize earnings and efficiency. The changing business landscape and work environment is the reason why many companies are looking for remote desktop access solutions

What Is Remote Desktop Access Solutions?

Remote desktop access solutions, or remote access, is a business solution that allows employees to access a network or computer remotely. With remote desktop access solutions in place, employees don’t need to be physically present in their work stations to do their daily work.

Remote access solutions help global teams collaborate during critical workdays and increases work efficiency in the workflow even when divisions are in different countries. And to safeguard the company’s network from cyberattacks, many remote access solutions contain cybersecurity tools that allow employees to securely use the network from a remote location.

Why Are Remote Desktop Access Solutions in Demand?

Though remote access and remote desktops access solutions have been around for a long time, the demand is higher now than it was before. There are two major reasons for the surge in demand:

Global expansion and partnerships  Globalization changed the way businesses work. Many large businesses are now investing in the global market and are outsourcing their business processes. Despite this change in the business landscape, the main branch still needs to have a bit of control on the process done by its global partners. And the best way to do this is by using Remote desktop access solutions.

Remote desktop access solutions also allow the main branch to provide timely support for their offshore branches in to avoid any workflow backlog. This makes remote access an indispensable tool for businesses with global partners.

Changing workplace environment  In the past, employees were required to come to the office to work since it’s only within the office that they can access the company network safely. But because of the development in technology, remote access has become safe and remote access has become very easy to setup.Without the traditional barriers to remote access, younger talents now prefer jobs that allow flexibility. As companies begin to hire younger talents, they need to remain competitive by cultivating a culture of flexibility and remote work environment. With this change, remote desktop access solutions are in high demand.

What Countries Will Have High Demand for Remote Desktop Access Solutions?

Demand for remote desktop access solutions is going up globally. But as companies outsource more of their business process to partner countries, some areas would adopt remote access solutions faster than others.According to market analysis, Asia Pacific is expected to adopt remote desktop access solutions faster because of the growing employee strength in Asia Pacific countries. In Europe, the wide-spread adoption of technology and the development of advanced infrastructure will be the main drivers of demand for remote desktop access solutions.

Features of Good Remote Desktop Access Solutions

As businesses and technology develop further, the demand for good remote desktop access solutions grow. Here are some features of good remote software:
1. Easy setup and deployment  Due to the fast-paced business environment today, good remote desktop access solutions must be easy to set up and deploy. Having an easy-to-setup remote access platform can help keep businesses running without having to halt operations.
2. Can be automated – Many parts of the business process require automation, so a good remote access tool needs to have automation capabilities as well, like automatic patching. This will allow easier and faster workflow.
3. One-platform solution  It’s important for businesses to see the entire production flow. This means managers must be able to monitor and instruct their members without any hassle. A good remote access tool should be capable of providing this through a one-platform solution.
4. Secure  Cybersecurity is a big issue nowadays, that’s why many businesses are scared to use remote access software as this could compromise their cybersecurity. Good remote desktop access solutions have security in mind and will have advanced security tools like VPN  access and optimized network control.
5. Easy to track activities When companies use remote access, it becomes difficult to track activities in the network. This is a cybersecurity risk since it will also be hard to track malicious activities. A good remote access tool will provide fast and efficient tracking capabilities to users.

Conclusion

With the changing business environment and the surge of new technology, remote desktop access solutions will soon be an essential part of any business. Businesses will need to start adopting a remote access environment to keep up with the growing market demands.

Luckily, ITarian has a reliable remote access tool that has all the wonderful features of good remote software. Businesses looking for a remote access software should try out ITarian now!

Instant Remote Access
Related Resources:

what is remote access? || What is remote access control?
|| instant remote access || free remote access ||
Free Remote Access Software
Best Remote Desktop Software
Remote Desktop Connection Manager

Secure Your Network With Effective Remote Desktop Access Solutions

Ways to Secure Remote Access?

Remote access is one of the most beneficial tools in today’s interconnected world. It’s a technology that allows users to access their computing devices from afar. However, as more and more users are starting to use remote access, modern hackers and cybercriminals are also shifting their focus on the said technology. This is the main reason why companies and enterprises need to do whatever it takes to secure their networks against the threats that come with the utilization of remote access.

In today’s guide, we’ll show you a few practical ways to secure remote access.

What Is Remote Access?

Remote access is a technology that enables users to connect to their computing devices from a distant spot. Once the connection is established, the users can now access and control their computers as if they were sitting right in front of them. This will allow them to perform a few computing tasks even from a remote location. With remote access, they can access apps, send files, troubleshoot issues, and manage software updates as if they were connected to their computers directly.

Nowadays, many industries are starting to depend on remote access. IT organizations and professionals use this technology to provide off-site support to clients. This means that they can fix their clients technical issues without needing to leave their physical and office desks. Businesses can also benefit from using remote access. With the help of this tool, they can promote a work culture where everyone can stay connected to important office functions even outside of a central work location.

Why Secure Remote Access?

Remote access, as previously mentioned, has become one of the main targets of online hacking and theft. As hackers and online perpetrators get smarter, businesses that use remote access need to be more cautious than ever. The introduction of malware like remote access trojan or RAT is enough reason for businesses to secure remote access. If you’re having a hard time securing this technology for your business, check out these tips and tricks on how to secure remote access.

Limit User Access – You can’t just let every single person in your company access your network from afar. Same with your office resources, not all files and documents should be accessed outside of your corporate network. With that said, limit the number of people who can access your network outside of a central work location. This will help you lessen your chances of being attacked by malicious hackers and online perpetrators. You also need to protect the most confidential files of your company from being remotely accessed outside of your office premises.

Secure Endpoint Devices – When your employees are connecting to your network outside of the office, there’s a big chance that they are using their personal endpoint devices. The problem with this is that not all of your employees devices are secure enough to access your network remotely. With that said, you need to make sure that all of your employees are following the right security standards before they can connect to your network remotely. As much as possible, ask them to install anti-malware software that can combat security threats and risks.

Create Strong Passwords – One of the best ways to secure remote access is to create strong passwords. By doing so, it will be harder for hackers to access their network remotely. You can also try to use two-factor authentication in order to add another layer of security for your private system. In creating strong passwords, always keep in mind to mix numbers, letters, and special characters. You also want to make them unique and unconventional in order for hackers to have a hard time decoding them.

Invest in Secure Remote Access Tools – The best way to secure remote access is to invest in tools and solutions that can protect your network from all sorts of threats and risks. Choose the one that has the ability to encrypt remote sessions between the local and remote devices. Also, you want to make sure that the remote access tool you’re keeping an eye on should be able to authorize and authenticate all access attempts. This will ensure that no hackers and force their way into your network.

Conclusion -h2

Remote access, if implemented the right way, can bring so many benefits and advantages to your business. Do not let the risks and threats that come with the utilization of this technology affect and disrupt the security of your private system. Instead, follow these simple tips and tricks in order to make the most out of remote access.

ITarian’s remote access and management solution takes the security of your network seriously and allows automatic patching. Through automatic patching, ITarian scans your applications for missing patches and automatically downloads missing patches to improve your system’s security against hackers.

Instant Remote Access
Related Resources:

what is remote access? || What is remote access control?
|| instant remote access || free remote access ||
Free Remote Access Software
Best Remote Desktop Software
Remote Desktop Connection Manager

Remote Access Trojan Spreading Through Facebook Since 2014. Here’s What Happened

Malware and viruses are known to spread on the internet using spam mail and website injections. But it seems that even the popular social media site Facebook has become a popular distribution channel for remote access malware.

Remote Access Trojans (RATs) on Facebook

Researchers from Check Point uncovered several Facebook pages spreading malware to Facebook users all around the globe. The campaign has been running since 2014 and was just discovered recently.

The cybercriminals used the situation in Libya as a cover-up to spread malicious software. Posts containing the virus talked about the political situation in Libya and urged audiences to click a malicious link. The researchers believe that users several users from Libya, China, the US, and Europe were infected.

The malware was identified as a Remote Access Trojan (RATs) and gives the hackers back door entry into an infected computer’s administrative accesses.

How Dangerous Are Remote Access Trojans?

Remote access trojans are very dangerous because it acts as a remote software for hackers. When malicious actors infect a computer, they can do unauthorized activities in the infected computer. Activities hackers can do on an infected computer include:

– Spy on user activities using spyware tools
– Record user activities through the computer’s webcam
– Distribute malware to other devices in the network
– Alter system files
– Download and delete files
– Format drives and systems

SpyNote, Back Orifice, and Houdini are well-known RATs programs that give hackers remote access to the devices of innocent victims.

How Did the Facebook Operation Work on RAT Malware

Researchers first uncovered the campaign after investigating a Facebook page impersonating Libya National Army commander Khalifa Haftar. Haftar is a prominent figure in Libya and an important person in the ongoing civil war.

Through their investigation, they found out that the Facebook page impersonating commander Haftar was created in April 2019 and garnered more than 11,000 followers in the short amount of time. The hackers used the fake persona to share posts that contained URLs and attachments with the remote access malware.

Further into their investigation, the researchers found that there were more than 30 Facebook pages used to spread the malware, some with followers over 100,000. The hackers responsible for this attack used more than 40 unique URLs to spread the malware and used URL-shortening and social engineering to get people to click their posts.

The hackers also posted updates on recent developments in Libya to avoid suspicion across all their platforms.

Aside from Facebook, hackers also used blogs to spread the virus. The hackers started using blogs around 2015 and managed multiple blogs.
Who Were the Targets

Based on the researcher’s findings, they concluded that the main target of the attack were Libyans. Many of the pages that the hackers used were fake accounts of famous Libyan personalities and leaders; other pages also contained Libyan-related posts.

Because the hackers used a URL-shortening service, researchers were able to track the number of people who clicked the link and their location. The findings showed that many of the URLs had over one thousand clicks and the majority were from Libya. Researchers also found out that some users from the US, Europe, and Canada also clicked on the links.

 Who Conducted the RAT Malware Attack?

The researchers were able to track the campaign down to the mastermind by tracing the malware back to its source.

Using tracking tools, the researchers pinned the remote access malware attacks to a certain persona named Dexter Ly. They found a profile with this persona on Facebook and noted that the attacker appears to be of Libyan origin. After verifying, they concluded that the Facebook profile belonged to the hacker.

The hacker shared on the profile screenshots and photos on the hacking activity. They even posted sensitive information they retrieved from their victims. They revealed secret documents they obtained from intercepted emails from officials of the Libyan government.

Other sensitive information released by the hacker includes phone numbers and passports of government officials. Researchers noted that the attackers have been doing their malicious activities since 2013.

Conclusion

Remote access can be a useful tool or a dangerous weapon. In the hands of legitimate organizations and enterprises, remote access can increase collaboration and ease of doing work.But in the hands of a malicious actor, remote desktop software can lead to a high-scale data breach.

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This research finding has also shed light on how Facebook can be used to distribute malware and that cybercriminals are getting even more crafty in distributing malware over the internet. Facebook developers will need to find a better way to protect their users from this kind of remote  access malware attack.The researchers have shared their findings with Facebook. Facebook has already taken down the pages and accounts distributing the malicious remote access malware.

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Factors to Look for in Remote Access Software

Finding the best remote access software for your business can turn into a confusing experience. Aside from there’s a bunch of options online, there’s no guarantee that all the claims and promises made by some remote software providers are true. As an ordinary consumer who has no experience in purchasing remote access software, you may think of this task as a daunting and intimidating one. To help you find the best remote access software for your business, check out this buying guide first before you make any purchase for your business.

What Is Remote Access?

Remote access, or sometimes referred to as remote desktop, is a technology that gives users the chance to access a computing device from a distance. Simply put, it allows users to connect to a remote endpoint even if they are not sitting right in front of its screen. Once the connection is established, the users can now access the said computing device from a distant spot. They can access its apps, transfer files, perform administrative tasks, and even troubleshoot issues.

Remote access can be established in a number of ways. Before, the traditional way of establishing this technology is through a Virtual Private Network or VPN. Although this solution is secure, most people find it difficult to establish one. Creating a VPN is no simple task as it requires some sort of IT expertise in it. Meanwhile, Microsoft Windows has also come up with a remote access solution in the form of Remote Desktop Connection or RDC. Since it comes for free, many users have started using this over the traditional VPN Access. However, Windows RDC comes with a few numbers of issues and flaws as well.

What Is Remote Access Software?

Since consumers don’t like the technical complexity of the VPN and the security flaws that come with Windows RDC, this has forced remote access providers to come up with a solution that has the convenience of Windows RDC and the security of the VPN. Hence, the introduction of remote access software. This tool, just like the previously mentioned solutions before, gives users the chance to access their computing devices from a remote spot. From there, they can start performing a bunch of computing tasks even without their physical intervention and presence.

Just like any other software out there, remote access software demands to be downloaded on both the local and remote devices. It also needs the power of the internet in order to allow its users to connect to their endpoint machines from afar. The thing with remote access software is that it is both secure and easy to use. All you need to do is install it on your device and you can pretty much use it from anywhere at any time. In addition, remote access software typically uses solid encryption technologies that protect remote sessions from being illegally recorded. Overall, these will protect your system from unwanted attacks and third-party recordings.

Remote Access Software Buying Guide

Security – Although it’s already given that most remote access software encrypts remote sessions, you still need to be wary about the security features of the one you’re keeping an eye on. Make sure that it authorizes all users before they can access your device from afar. This will ensure that all access attempts made on your computer are authorized and authenticated. On the other hand, it is still wise to check if the software uses solid encryption technologies. Again, this will be your ultimate protection against unwanted attacks and forced entries outside the walls of your network.

Compatibility – If you’re running a business, chances are, not everyone in your company uses the same device and operating systems. This is why it is important to look for a tool that is going to allow all users to connect to your corporate network regardless of the device or operating systems they are using. With that in mind, make sure that the remote access software you’re considering to get allows you to at least connect to some of the most commonly used operating systems, mainly Windows, Android, Mac, and Linux. This will ensure that all of your employees can enjoy the benefits of connecting to your company network from anywhere at any time.

Accessibility – There’s no point in getting remote access software when it can’t allow you to connect to remote endpoints outside of a local network. This only means that your employees can’t access their office devices from home or anywhere outside of the office. With that said, try to look for tools that will allow you to establish a remote connection beyond a local or private network.

Conclusion

Finding the best remote access software for your business can help make IT management easier. ITarian’s remote access software has all these qualities and more!

Instant Remote Access
Related Resources:

what is remote access? || What is remote access control?
|| instant remote access || free remote access || Free Remote Access Software

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